Factory Defect.

If your part has a manufacturing defect, you must report your part no later than 10 calendar days after receiving your order. Therefore, we always ask you to review all your products upon receipt..

Color change.

The change of color and / or wear over time is a natural process and depends on the pH of the person and the care that is given. This is not considered a defect, so we suggest you always be very clear with the care indicated to extend the life of the pieces. However, at DURZZO® we support you with a guarantee for this concept. You can request the guarantee for color change without a time limit.

The Guarantee will not be valid in the following cases:

• If the part has a bump, is forced, or broken on purpose.
• Coating is scraped or damaged on purpose.

It is important to consider the following characteristics that are not considered a defect and do not fall under the warranty:

Artisanal elaboration

DURZZO® jewelry is handcrafted by skilled artisans. Always looking to obtain the best possible quality without compromising its affordable prices. For this reason it is possible that the jewelry has damage related to the manual work they wear. Charms on the reverse side can be damaged, due to the fact that the finish is concentrated on the front part.

Color variations

The tone of the parts varies from product to product, as the electroplating process is very complex and involves variations between production batches. However, the materials used in all the products are 18K Pure Gold, .999 Pure Silver, and Rhodium..

Protective layer

DURZZO® jewelry has an advanced layer that protects the pieces from external substances to extend their lifetime. This protective layer can cause a rainbow effect on smooth parts, as well as small whitish areas..

How do I validate the guarantee?

Create a support ticket to make a guarantee valid. In your request, you must include the following information.

• Product Type: Acquired or Gift.
• Product No..
• Order No. in which you received the product.
• Photograph (s) of the damaged product.
• In the case of gift products, a photo of the label and gift card of the corresponding product must be sent.

Information and photographs will be valued. If approved, a favorable balance will be generated in your DURZZO® account with the amount of the damaged product (Business Price). This balance can be used to order the product again or another of the same price with your next order.